Terms & conditions
Important: These Terms and Conditions govern use of our website and purchasing of books. Please read them carefully. They apply alongside our Privacy Notice and Cookie Policy.
1) Who we are : Lande Jewels Ltd
Trading name: Lande Jewels
Company Registration Number 07606243 (England & Wales)
Email: info@landejewels.com
2) Scope of these terms
These Terms set out: (a) the Website Terms of Use; (b) Terms of Sale for Digital Content; and (c) Client Service Terms for consultations and testing. By using the site or purchasing from us, you agree to these Terms.
3) Website Terms of Use
3.1 Eligibility
You must be 18+ to use our services and purchase from our site. If you are under 18, you need parental/guardian consent.
3.2 Acceptable use
You agree not to: (i) use the site for unlawful purposes; (ii) upload or transmit malware; (iii) attempt to gain unauthorised access; (iv) scrape or harvest data; (v) frame or mirror the site without permission.
3.3 Intellectual property
All content (text, graphics, logos, images, software, downloads, courses, programmes) is owned by us and protected by copyright. We grant you a personal, non‑exclusive, non‑transferable licence to access the site and any purchased goods for your own personal, non‑commercial use only.
3.4 Availability and links
We do not guarantee uninterrupted access. External links are provided for convenience and are not endorsements; we are not responsible for third‑party content.
4) Prices, payments and promotions
All prices are listed in GBP (£) and may change without notice, but confirmed orders/bookings will not be affected. We accept the payment methods displayed at checkout. Fees for services are payable upfront at booking unless stated otherwise. VAT will be charged where applicable. We may refuse or cancel orders where a pricing error is obvious and unmistakable. Chargebacks or unpaid balances may result in suspension of access.
7) Terms of sale — physical books
7.1 Print on Demant
Upon successful payment, you receive an order confirmation that is processed by Bookvault (Print on Demand Worldwide) who fulfil the order and delivers directly.
7.2 In-stock books
Some titles are produced as fixed print runs and the upon purchase you will receive your goods directly from the Company.
7.3 Refunds and your right to cancel
Under UK law, you normally have a 14‑day right to cancel an order made online. However, by choosing Print on Demand books are exempt and will only be eligible for refund in the event of manufacturing defect or damage in transit. You must notify Lande Jewels within 5 days of receipt of damaged good to info@landejewels.com and provide photographic evidence of the defects.
8) Complaints and ADR
We aim to resolve concerns quickly. Please email info@landejewels.com with “Complaint” in the subject line. If we cannot resolve a dispute, you may be able to use an Alternative Dispute Resolution (ADR) body. We are not obliged to and do not currently subscribe to a specific ADR scheme, but will consider ADR in good faith where appropriate.
13) Privacy and cookies
We respect your privacy. Please read our Privacy Notice to understand how we collect and use your personal data, and our Cookie Policy for information on cookies and how to manage your preferences. By using the site you consent to these policies.
14) Force majeure
We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to illness, strikes, postal/courier delays, laboratory backlogs, internet or platform outages, power failure, or extreme weather.
15) Limitation of liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under UK consumer law. Subject to the foregoing, our total liability to you for any product or service shall not exceed the amount you paid for that product or service. We are not liable for indirect or consequential losses. Your statutory rights are not affected.
16) Changes to these Terms
We may update these Terms from time to time. Changes take effect when posted on this page with an updated Effective date. Please review periodically.
18) Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that consumers may bring proceedings in their local courts as required by law.
19) Contact
Questions about these Terms? Email info@landejewels.com
PRIVACY POLICY
**Effective date:** October 2025
This Privacy Notice explains how **Lande Jewels** (Limited Company) collects, uses, shares, and protects your personal information when you use our website and purchase products. We follow the **UK GDPR** and **Data Protection Act 2018**.
1) Who we are and how to contact us
**Controller:* Lande Jewels Ltd (Limited Company)
**Email:** [info@landejewels.com](mailto:info@landejewels.com)
2) The data we collect
2.1 Information you give us
* Identity and contact: name, email, phone, postal address
* Transaction data: purchases, bookings, invoices, payment amounts (we **do not** store full card details).
* Communications: emails, messages, testimonials, reviews
2.2 Information we collect automatically
* Technical data: IP address, device/browser details, pages viewed, referral source.
* Cookies and similar technologies (see **Cookie Policy**).
2.3 Information from third parties
* Payment processors (payment status), booking platforms, laboratories (test status/results), couriers, analytics providers, advertising/marketing platforms (only where you consent).
3) How we use your data and lawful bases
| Purpose | Examples | Lawful basis |
| ————————– | ———————————————————————————————— | ——————————————————————-
Process payments & orders | Take payment, issue invoices/receipts, prevent fraud | **Contract**; **Legal obligation** (tax) |
| Marketing | Newsletters, offers, events | **Consent** (you can unsubscribe anytime) |
| Site operation & analytics | Troubleshooting, security, usage stats, performance | **Legitimate interests** (to run our business and improve services) |
| Legal & regulatory | Record‑keeping, HMRC, insurance | **Legal obligation** |
> Where we rely on **consent**, you may withdraw it at any time (this won’t affect processing already carried out).
4) Sharing your data
We share data with trusted **processors** and **partners** only as needed:
* Payment processors (e.g., Stripe/PayPal)
* Booking/scheduling tools (e.g., Calendly/Practice Better)
* Laboratory partners (e.g., hormone/stool test providers)
* Couriers/postal services
* Email + CRM/marketing platforms (e.g., MailerLite/Mailchimp)
* Cloud hosting/IT support providers (e.g., Microsoft/Google)
* Professional advisers (accountant, legal) and insurers
* Regulators or law enforcement where required
We require processors to protect your data and not use it for their own purposes.
5) International transfers
Some providers may store/process data outside the UK. Where this occurs, we ensure appropriate safeguards, such as **UK Addendum to the EU Standard Contractual Clauses**, UK International Data Transfer Agreement (IDTA), or an adequacy decision.
6) Your rights
We offer you certain choices in connection with the Personal Data we obtain about you, such as how we communicate with you.
You also can unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails, and you can unsubscribe from Text by selecting ‘opt out’ on any text message you receive.
To update your preferences, ask us to remove your information from our marketing mailing lists or submit a request, please contact us on info@landejewels.com
7) Security
We use administrative, technical, and physical safeguards to protect your information, including secure platforms, access controls, and encryption in transit where available. No system is 100% secure; please keep your account credentials confidential.
8) Cookies and tracking
See our separate **Cookie Policy** for details on cookies, consent, and how to manage preferences.
9) Changes to this Notice
We may update this Notice from time to time. We will post changes with a new **Effective date** and, where appropriate, notify you by email or site banner.
10) Contact
Questions about this Notice or your data rights? Email
info@landejewels.com